A typical bot
- Answers a question
- Sends you a link to a form
- Stops at “someone will get back to you”
WhatsApp and phone front office · Multilingual · Built for service businesses
Every WhatsApp message and every phone call, answered, booked and followed up.
One receptionist for WhatsApp and the phone. It checks a real calendar, takes the deposit, sends the forms and reminds the customer, in whichever language they use. Your team steps in with one tap on WhatsApp or a live transfer on a call.
- Official WhatsApp Business platform
- Stripe & Tap payments
- Google Calendar & Outlook
- Multilingual
h
Alonah · Bright Smile Dental
online · typically replies <10s
Incoming call · answered in English
- 2
- Channels, one receptionist
- <10s
- To a first reply
- 30
- Kinds of business, one persona each
- 24/7
- Always on, day and night
Built for appointment-led businesses
DentalMedicalPhysiotherapyOptometryPharmacyVeterinarySalonSpaFitnessRestaurantCaféHotelEventsTours & ActivitiesAttractionsRetailE-commerceProfessional ServicesAccountingLawReal EstateProperty & FacilitiesAutomotiveTransportVehicle RentalHome Services & TradesEducationPet ServicesNonprofitPublic Sector
Not a chatbot
Most WhatsApp bots answer questions. Alonah finishes the job.
It books the slot, takes the deposit, sends the consent form, invoices the work, and reminds the customer twice, inside the same WhatsApp thread they started, in whichever language they wrote. Your team steps in with one tap whenever they want.
Alonah
- Books a real slot on a live calendar
- Takes the deposit and sends the forms
- Reminds, follows up and remembers the customer
What it does
Everything your front desk needs, in one thread
From the first hello to the next visit, the same WhatsApp conversation does the work.
It checks a real calendar.
Staff hours, which services each person does, existing bookings. Availability is re-verified at the moment it books, not just when it's offered, so a slot is never confirmed on the AI's word alone.
A payment
Deposits, full prepayment, tiered refunds, and invoices: Stripe or Tap, inside the chat, reconciled automatically. Took cash at the counter? Mark it paid and the customer still gets the receipt.
It handles the follow-up.
Reminders a week, a day, and two hours out, with prep instructions for that specific service. Reschedule or cancel with a reply; your refund policy is applied automatically.
A quote
For work that needs pricing first (a repair, a renovation, a legal engagement) the AI sends an itemised quote the customer approves line by line. Approved lines become an invoice with a pay link. Unanswered quotes expire on their own.
A signed document
Consent forms, waivers, engagement letters. Sent as a link, signed by typing a name (and drawing one, if you want), time-stamped and tamper-evident. Multiple signers sign in order.
An order
Restaurants and cafés get a full menu the AI sends as a photo, answers questions about, and takes orders from, dine-in, pickup, or delivery, paid in chat or on arrival. Build the menu by uploading a photo of the printed one.
A job
Trades and auto shops get photo triage up front (what's broken, how urgent, which trade, likely parts) and a job card the technician updates from a link on their phone, ending with the customer's signature.
It remembers the customer.
"Same as last time" gets a real answer: who they saw, what they booked, when. Every conversation builds your customer list with zero data entry.
A return visit
Memberships with credits, freezes, and family bundles. Loyalty points and referrals for food and hospitality. Win-back messages to customers who've gone quiet, with "booked X of Y sent" reported back to you.
The whole journey
From a message or a call to booked, paid and reminded
Messages and calls land in one place. One receptionist runs the booking, the payment, the paperwork and the follow-up, and your team only steps in when they choose to.
WhatsAppText, voice notes and photos
Phone callsA real conversation, answered live
Booking confirmedOn a real calendar slot
Deposit requestedA payment link, sent in the chat or by SMS
Reminder scheduledBefore the visit, with prep notes
Handed to your teamOne tap on WhatsApp, a live transfer on a call
Trust
The AI handles the routine. You keep the keys.
Jump into any chat in one tap and hand it back when you are done. Rules in the code keep it honest while you are away.
What it will not do
It won't state a price it hasn't looked up.
If a reply mentions money without a real pricing lookup behind it, the system catches it, retries once, and otherwise replaces the reply with "let me confirm the exact price for you." An invented number never reaches a customer.
It won't call a booking confirmed before it is.
No payment, no "confirmed." That's a rule in the code, not a tone-of-voice guideline.
It won't guess a treatment from a symptom.
Medical, dental, physio, pharmacy, and vet accounts are hard-set to never diagnose or advise. Anything that needs a professional to look first is booked as an assessment and quoted as an estimate only.
It won't handle an emergency.
A message or photo that signals gas, fire, electric shock, or flooding skips the AI and goes straight to a human with a safety-first reply.
It won't keep talking to an upset customer alone.
Any sign of a complaint escalates to your team (every time), while the AI stays polite in the meantime.
How it works
What happens after "hi, do you have anything Thursday?"
One receptionist. Every step below happens without your team touching it, until they want to.
- 1
It reads the message as written.
English, Arabic, Spanish, French or Portuguese. A typed message, a voice note, or a photo of the problem. It answers in the same language and switches the moment the customer does. Or a phone call, answered in the same languages.
- 2
It checks a real calendar.
Staff hours, which services each person does, existing bookings. Availability is re-verified at the moment it books, not just when it's offered, so a slot is never confirmed on the AI's word alone.
- 3
It holds, then confirms.
Deposit required? A payment link goes out on WhatsApp. The slot stays "on hold" until the payment lands, then becomes "confirmed." Unpaid holds release themselves after your grace period.
- 4
It handles the follow-up.
Reminders a week, a day, and two hours out, with prep instructions for that specific service. Reschedule or cancel with a reply; your refund policy is applied automatically.
- 5
It knows when to stop.
A complaint, a frustrated tone, or "can I speak to someone", every one of these hands the conversation to your team on WhatsApp. Staff take over and hand back in one tap. On a call, it transfers the caller live to your staff number.
- 6
It remembers the customer.
"Same as last time" gets a real answer: who they saw, what they booked, when. Every conversation builds your customer list with zero data entry.
Industries
Thirty kinds of business. One persona each, not one template stretched thin.
Dental clinic
A patient asks in their own language about a filling. Alonah books an assessment, quotes an estimate only, and collects a deposit. No diagnosis, no firm price until the dentist has looked.
Dental · Medical · Physiotherapy · Optometry · Pharmacy · Veterinary · Salon · Spa · Fitness · Restaurant · Café · Hotel · Events · Tours & Activities · Attractions · Retail · E-commerce · Professional Services · Accounting · Law · Real Estate · Property & Facilities · Automotive · Transport · Vehicle Rental · Home Services & Trades · Education · Pet Services · Nonprofit · Public Sector
Not on the list? Categories are built to order. Talk to us →
Channels
WhatsApp and phone calls. One receptionist.
Customers text or send a voice note. Alonah answers in text and, on Business and Enterprise plans, with a spoken voice note of its own. If a WhatsApp message can't be delivered, reminders fall back to SMS. Your number stays your own, a real number on the official WhatsApp Business platform.
Phone calls
LiveThe same receptionist answers a phone number we set up for you and the call button inside your WhatsApp chat. You choose its name, voice and greeting. It follows the caller's language, checks live availability, makes real bookings and transfers the caller live to your staff when needed. Every call is logged with its outcome in your reports. Natural voices by ElevenLabs. Pick one and hear it before you decide.
Plans
Plans that grow branch by branch
Every plan includes the AI receptionist on WhatsApp, bookings and a monthly WhatsApp message allowance, with a 14-day free trial. Phone is an optional add-on.
Starter
Per single branch.
$79/mo
- AI Agent for FAQ & Auto-Reply
- Automated Appointment Booking
- Admin Dashboard
- WhatsApp Integration
Professional
Per single branch. Most operators pick this tier.
$159/mo
- Everything in Starter
- Send & Receive Quotations
- CRM Dashboard
- Google & Third-Party Integrations
Business
Up to 3 locations.
$299/mo
- Everything in Professional
- Spoken voice replies (500 a month)
- 10 Team Logins
- Memberships & Recurring Passes
Enterprise
Custom rollout for groups, franchises, and regional operators.
Custom
- Everything in Business
- Unlimited Locations
- Custom AI Model & Routing
- Outbound Webhooks & Public API
Onboarding
You don't set it up. We do.
We connect your WhatsApp number (your own number, on the official WhatsApp Business platform), load your services, staff, hours, and booking rules, and test it against your real scenarios before it goes live. Prefer to do it yourself? The dashboard walks you through it step by step, and the AI won't switch on until everything it needs is in place.
- We connect your WhatsApp number
- We load your services, staff, hours and rules
- We test it on your real scenarios
- It stays off until everything it needs is in place
- Every branch answers as itself
Each location has its own WhatsApp number, hours, staff, and time zone. A customer messaging the downtown number gets downtown's availability, not the airport branch's. Owners see every branch in one inbox; managers and agents see what their role allows. Each branch can have its own phone line too.
FAQ
Talk to us →Frequently asked questions
What owners ask before switching Alonah on.
That's your call. Many businesses give it a name and say so upfront. Either way, it's built to answer accurately and hand over to a person the moment one is asked for.
It hands the conversation to your team on WhatsApp with a link straight into the thread. If nobody replies within 48 hours, the thread closes cleanly and the customer's next message starts fresh. Nothing is silently dropped.
Google Calendar and Outlook (two-way, real-time), Cal.com, a signed webhook into your own system, or email confirmations if you have no calendar at all. No system? Use Alonah's built-in scheduler.
No. Every action is a validated request the system executes and logs. Booking actions are re-checked against real availability at the moment they commit.
Each business is fully isolated. Credentials are encrypted, dashboard access is role-based, sensitive actions are audit-logged, and message history retention is configurable.
Typically days, not weeks. The one step we can't do for you is a single click through Meta's verification popup on your business's own Facebook account.
English, Arabic, Spanish, French and Portuguese, in text and in voice notes. It follows the language your customer writes in and switches the moment they do. It understands Gulf Arabic, including Arabic typed in Latin letters.
WhatsApp runs on your own business number. For phone calls, outside the Gulf we set up a number for you, and in the Gulf you keep your own number and we connect your phone system.
In most countries where the WhatsApp Business platform is available. The dashboard and the assistant work in English, Arabic, Spanish, French and Portuguese, and the Gulf has its own edition with local currencies and tax.
Any time, from the dashboard, prorated automatically.
Yes, with the phone add-on (early access). Calls come in on a phone line or the call button inside your WhatsApp chat, in the caller's language, with live transfer to your staff.
Your WhatsApp is already full of customers. Let it book them.
Managed setup included. Live on your own number, in your customers' languages.
Visa · Mastercard · Stripe · Tap · Official WhatsApp Business approvals · Global hosting